Pursuant to 14 C.F.R. Part 382, covered U.S. and foreign air carriers that conduct passenger service to, from, or within the United States must record and categorize disability-related complaints they receive during each calendar year. At the end of the year, carriers are required to submit an annual report of the complaints they received to the Department’s Aviation Consumer Protection Division on or before the last Monday in January. This year’s report, covering calendar year 2015, is due on January 25, 2016.
The report must be submitted by the carrier’s authorized representative electronically athttp://382reporting.ost.dot.gov. Please note, carriers that did not receive any written disability-related complaints in calendar year 2015 are still required to file a report showing no complaints. Penalties for non-compliance can be severe (up to $27,500 per day per violation) and the Aviation Enforcement Office has taken action against a number of carriers in the past for failing to comply with these requirements.
If you have any questions, or need assistance with filing your carrier’s report, please contact either Evelyn Sahr at firstname.lastname@example.org (202-659-6622) or Drew Derco at email@example.com (202-659-6665).